HAVE YOU BEEN INJURED IN A TRANSPORT ACCIDENT?
what is a transport accident?
You have been in a transport accident if:
When your injury has been caused directly by the driving of a motor vehicle, motorbike, bus, train or tram; or
When you have been injured when riding a bicycle and you collided with a stationary vehicle.
WHAT TO DO IF YOU ARE INJURED
Report your accident to the police.
Phone the Transport Accident Commission (“TAC”) on 1300 654 329 and register your claim.
The TAC will send you a form and you need to check that the details are correct.
If you need time off work to recover, you must also send the TAC a Certificate of Capacity.
If you are not sure what to do we can help you.
A claim must be submitted to the TAC within 12 months of the date of the accident.
There are some limited exceptions and you should ask for help if you wish to make a claim more than 12 months after the accident.
WHAT HAPPENS AFTER YOUR CLAIM IS SUBMITTED
The TAC should let you know whether your claim has been accepted within 21 days.
If the TAC asks for additional information or sends you to a doctor to be examined, the TAC has a further 14 days from when the information is received to make a decision.
WHAT DO YOU DO IF YOUR CLAIM IS REJECTED
You should contact us for advice.
We can arrange for the TAC to review its decision and a successful outcome can often occur without the need to go to Court. If this review process does not provide a satisfactory outcome, decisions of the TAC can be challenged at Court.
Decisions of the TAC must be challenged within 12 months.
WHAT HAPPENS ONCE YOUR CLAIM IS ACCEPTED
The TAC can pay you benefits including:
The cost of medical treatment such as the cost of seeing doctors, medication, travel costs, rehabilitation, retraining and home help; and
Loss of earnings.
If the TAC notifies you that payment of any of the above benefits will cease, you should contact us. We can help you to challenge the decision.
WHAT IF YOUR INJURY IS PERMANENT
You can apply for lump sum compensation for permanent impairment, pain and suffering damages and/or loss of wages and future earning capacity.
Some claims have time limits that apply and it is a good idea to speak to us before too much time has passed so you don’t miss out.
If you injury is permanent you should talk to us and find out what lump sum compensation you should receive.
CONTACT US FOR MORE INFORMATION
18 Harrington Square
(03) 9392 9000
PO Box 448, Altona, Vic, 3018
209 Glenroy Road
Glenroy, Victoria, 3046
(03) 8311 1888
PO BOX 679, Glenroy, Vic, 3046